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Posted Date: 29 January 2010

Ref No.: CF0910239

Region: Belfast

Language(s) Required: Finnish / English

Job Description

The CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums

Company Profile

Our Client is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions. They perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility.

Salary Indication:

15000 GBP per annum + Benefits

Requirements:

• Capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.
• Capable of handling & communicating effectively with all customer types.
• Technical aptitude with an ability to explain technical concepts to a varied audience

send CV to celinef@meghengroup.ie
contact celine on 0035318943021

Responsibilities:

• Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
• When required, handle customer requests in written form, such as email, letters, faxes, chat and forums.
• Identify, diagnose, and resolve customer issues related to the configuration and/or use of our client’s products.