All the English and foreign language Netherlands jobs in ONE place.

Posted Date: 07 February 2010

Ref No.: CF09 052

Region: Belfast, Northern Ireland

Language(s) Required: FLEMISH or NORWEGIAN

Job Description

Benefits:
Relocation package
Stakeholder Pension Scheme
Quarterly Performance Related pay
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme

Responsibilities:


• Deals with customer enquiries by telephone and email etc. in a friendly, responsive and efficient manner


• Focuses on the customer to ensure that absolute ownership is assumed during every customer contact


• Ensures that the highest levels of quality and honesty are maintained through adherence to agreed processes and Service Level Agreements


• Proactively seeks ways to improve both own and the teams standards of customer service delivery


• Actively engages in your approach to ongoing learning to ensure sufficient knowledge to excel in the role


• Participates as an enthusiastic and supporting member of a highly focused customer service team


• Identifies up/cross selling opportunities and educates the customer on all possible options/items of interest.


• Focuses on helping customers find alternative products/solutions when they request to cancel an existing subscription.


• Maintains focus on actively retaining existing customers.

SKILLS

Essential Criteria:


• Fluent in written and spoken French / Dutch / Flemish


• Fluency in written and spoken English


• Customer Focus - 6 months previous experience in a Customer Service environment


• Specialist Expertise - Experience in Microsoft Office and Internet


• Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale


• Planning & Organising - Ability to multitask, plan and prioritise workload


• Effective Communication - Excellent communication skills both verbal and written


• Resilience - Demonstrates resilience and ability to work on own initiative


• Problem Solving - Demonstrates problem solving and troubleshooting skills


• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets

Desirable Criteria:



• Knowledge of software, wireless routers and computer networks.


• Experience in a 3rd language

Send CV to celinef@meghengroup.ie
Contact Celine on 0035318943031

Company Profile

Salary Indication:

competitive

Requirements: