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Posted Date: 03 February 2010

Ref No.: MT985231

Region: Cork, Ireland

Language(s) Required: German and English

Job Description

The role requires general technical and customer service duties, follow-up standard diagnostic procedures in order to handle queries in the most effective way possible and if a more complex problem occurs recognize it and escalate accordingly, and providing feedback to the team leader.

The ideal candidate should:

 Be a confident and enthusiastic communicator
 Have strong organizational and administrative skills
 Be a self-starter who is motivated and innovative
 Have a high stress tolerance

Company Profile

Meghen Group Support Services is currently recruiting 8 German speaking Technical Support Agents in Cork. This is a Permanent position with Excellent Career Opportunity. Our client is a World Leading Computing Manufacturer well known on the market. The starting date for this position is 22nd October 2009.

Benefits:
 60% Voluntary Health insurance plan for the 1st 6 months and 100% after
 Gym
 Subsidized canteen
 Product purchase scheme of 27%
 Employee assistance scheme – if you need a councilor etc you can get one free of charge

Salary Indication:

21,500K

Requirements:

Skills required:

 Fluency in both German and English
 Great communicational and organizational skills
 Previous call centre experience
 High level of computer literacy and knowledge of hardware principles
 Experience of working in a pressurized environment which is target driven

Responsibilities:

Responsibilities:

 Answering customer queries about the products, systems, peripherals and software provided by the company
 Provide appropriate and accurate technical support via phone
 Troubleshooting
 Analyze the information provided by the customer on the phone and then drive it to resolution