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Posted Date: 09 February 2010

Ref No.: KSZ2909

Region: Cape Town, South Africa

Language(s) Required: French, English

Job Description

French technical support level 2


• Receiving escalated fault tickets, raised be tier 1 and manage accordingly to agreed targets and standards applied by the client.


• Contributing to building an effective and cohesive team


• Maintaining customer requirements and contribute to the overall improvement of the account.


• Taking ownership for own performance actively seeking opportunities to improve and develop.


• Continual development of technical knowledge


• Continual development of procedures and processes

Contact: If you are interested in the position, send your CV to katarzynas@meghengroup.ie or contact Katarzyna at 00 353 1 894 3014

Key words: technical support, customer service, French, Multilingual

Company Profile

Our client is a leading worldwide organization in contact centre management. Established in the seventies, they have excellent reputation globally on the market and became a leading partner for multinational organizations. Every year they have been receiving different awards and recognitions as an employee and also leader in their sector.

Salary Indication:

ranged

Requirements:

• Fluency in French and English
• Ability to demonstrate technical competence and experience – particularly hardware and system architecture and dealing with customers regarding these areas.
• A good understanding of Networking technologies and Linux/Unix as well as Networking technologies and hardware
• Previous experience of working on a technical helpdesk
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources
• Significant and proven experience providing 1st, 2nd, 3rd line support with an MCSE CCNA LINUX,UNIX,Solaris environment or equivalent demonstrable.
• Resilient – able to offer same level of enthusiasm and support at the end of the day as at the beginning
• Interactive and enthusiastic team player willing to assume new responsibilities when required and take ownership of customer issues as well as offering support to fellow team members

Responsibilities:

• Receiving escalated fault tickets, raised be tier 1 and manage accordingly to agreed targets and standards applied by the client.
• Contributing to building an effective and cohesive team
• Maintaining customer requirements and contribute to the overall improvement of the account.
• Taking ownership for own performance actively seeking opportunities to improve and develop.
• Continual development of technical knowledge
• Continual development of procedures and processes