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Posted Date: 06 February 2010

Ref No.: cf343852

Region: Belfast

Language(s) Required: GERMAN and English

Job Description

• Handling inbound and outbound calls in an efficient and friendly manner


• When required, handling customer requests in written form


• Identifying, diagnose, and resolve customer issues related to the configuration and/or use of products


• Maintaining in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.


• Keeping track of and analyzing queries


• Striving to improve existing processes and procedures on a continuous basis


• Ensuring quick turnaround of order and query validation process


• Liaising with business customers and all the departments within the company.


• Proactively seeking feedback on ways to improve personal performance



• Complete fluency GERMAN language + fluent English


• Able to effectively organize and manage time and workload


• Customer oriented attitude


• Have technical aptitude with an ability to explain technical concepts to a varied audience


• Have strong problem solving skills to diagnose and logically resolve customer problems using specific tools, knowledge sources, experience and good judgment


• Are proficient at basic troubleshooting of multiple computer operating systems


Send cv to celinef@meghengroup.ie
contact celine on 0035318943031

Company Profile

Salary Indication:

15.000 - 20.000 €