All the English and foreign language Netherlands jobs in ONE place.

Posted Date: 09 February 2010

Ref No.: KS091012d

Region: Sofia, Bulgaria

Language(s) Required: German & English

Job Description

Technical Support with fluent German

One of the worlds leading IT company:

This company offers:


• Relocation Pack: 1 month gross salary, taxes support and assistance.


• Training Period for the new employees

Company Profile

As a Technical Support you will be responsible for resolving customer queries in an effective, friendly and approachable manner that reflects the Company's values and meets customer expectations at all times.

Salary Indication:

see description

Requirements:

Core Competencies
• Customer oriented attitude
• Fluent German and English
• Good computer skills
• Ability to work as part of a team
• Excellent communication skills

Team player
• A passion for customer service
• Able to effectively organize and manage time and workload
• Handle inbound and outbound calls in an efficient and friendly manner
• When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times
• Identify, diagnose, and resolve customer issues related to the configuration and/or use of products
• Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.