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Posted Date: 31 January 2010

Ref No.: CF09102d5

Region: Belfast, UK

Language(s) Required: German

Job Description

Meghen Group is currently looking for German speakers like You for Our Client - a leading international business outsourcing provider based in Belfast, Northern Ireland. We are currently looking for 4 German Speaking Agents to join their customer service team. Relocation support is provided to successful candidates.

Company Profile

The company offers:
◦Long distance recruitment process including telephone interview and an email based tests
◦Training
◦Salary £13500 plus bonus
◦Many employees wards and competitions
◦Various social events
◦Relaxed working atmosphere in modern and spacious offices
Benefits:
◦Paid Holidays
◦Canteen
◦Bonus

Salary Indication:

£13500 plus bonus

Requirements:

◦Fluent German (native or near native)
◦Fluent English (verbal and written)
◦Minimum of 6 months in a team environment
◦Excellent communication skills
◦Previous experience in customer service desirable

Responsibilities:

As a Customer Service Representative you will:
- Provide excellent customer service to customers
- Work in a team based environment supporting your team in achieving the highest quality standards
- Provide a precise response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality responses
- Proactively seek feedback on ways to improve personal performance
- Ensure quick turnaround of order and query validation process
- Keep track of and analysing queries
- Be responsible for continuous improvements to existing processes and procedures
- Liaise directly with the Sales, customers and other internal departments
- Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer

send CV to celinef@meghengroup.ie
contact celine on 0035318943021