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Posted Date: 09 February 2010

Ref No.: CF09120

Region:

Language(s) Required: German

Job Description

Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.

Job Description:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Company Profile

Meghen Group Services are currently recruiting Native German speakers with customer service focus and flexibility in working hours looking for career in a prestigious company, such as our client. The company’s Maastricht branch is the central point of contact for Western Europe, taking care of the needs of current and prospective customers. Our company has a rich cultural environment as there are over 40 nationalities represented and more than 600 employees. They are here to insure that customers receive personal assistance in their own language at a consistently high level. The company’s main goal is to exceed customer expectations.

Some of company’s working terms and conditions:

• € 1670 p.m. gross (based on 37.5 hours a week average)
• Shift allowance (based on actual worked shift based hours)
• Extensive relocation package

Salary Indication:

1670 per month gross

Requirements:

• Higher vocational education
• Mother tongue German
• Good knowledge of English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of German geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures.
• Ability to prioritize, analyze, plan and coordinate on high volumes

Responsibilities:

• Answering incoming calls from customers requiring assistance.
• Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
• The philosophy is to ensure the problem is solved efficiently as soon as possible, so the customer can stay happy with the service.

If you are interested in the role, email your CV in English as a Word doc to Celinef@MeghenGroup.ie or call celine@ 00353 1894 3021