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Posted Date: 08 February 2010

Ref No.: cf1222

Region: belfast

Job Description

German Customer Service Representative Role
As a customer sales representative you will be responsible for resolving customer queries in an effective, friendly and approachable manner that reflects the Company's values and meets customer expectations at all times.
Core Competencies


• Customer oriented attitude


• Fluent German and English


• Good computer skills


• Ability to work as part of a team


• Excellent communication skills
Job Outline


• Handle inbound and outbound calls in an efficient and friendly manner


• When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times


• Identify, diagnose, and resolve customer issues related to the configuration and/or use of products


• Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.


• Keep track of and analyze queries


• Strive to improve existing processes and procedures on a continuous basis


• Ensure quick turnaround of order and query validation process


• Liaise with business customers and all the departments within the company.


• Proactively seek feedback on ways to improve personal performance
Personal skills


• Team player


• A passion for customer service


• Able to effectively organize and manage time and workload


• Able to understand and communicate statutory regulations and company policies.

send CV to celinef@meghengroup.ie
call celine on 0035318943031

Salary Indication:

competitve