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Posted Date: 08 February 2010

Ref No.: DS031109

Region: Athen

Language(s) Required: GERMAN AND ENGLISH

Job Description

BENEFITS

Excellent salary (plus production bonuses, overtime, super addition when you work on Greek holidays or on Sundays.

Addition benefits, there is an extra salary ,Christmas (one full salary), Easter (half a salary), Vacation (half a salary)

Relocation Package:


•1 weeks paid accommodation


•paid travel expenses


•Progression for career growth Initial and on going paid training (For about one month.

Company Profile

Our client is a leading world wide organization in contact centre management; they have excellent reputation globally on the market and became a leading partner for multinational organizations. Every year they have been receiving different awards and recognitions as the best.

Our client has the largest global footprint in the industry with over 276 contact centers, spread in 44 countries, services are provided in more than 66 languages dialects by more than 75,000 employees with different languages spoken.The operation in Athens service different languages by providing support for clients in IT, software, hardware, telecommunication and financial services sectors.

Salary Indication:

15,000-18,000

Requirements:

Skills/Knowledge/attributes

•High school diploma or equivalent
•Proficient knowledge of English
•Native/ fluent German.
•Capable of handling & communicating effectively with all customer types
•Have strong problem solving skills to diagnose and logically resolve customer problems.
•Previous related experience is advantageous

Responsibilities:

Responsibilities

•Responding to clients queries over telephone and email
•Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
•Performs data entry and uses software programs.