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Posted Date: 24 August 2010

Ref No.: 1010-3999

Region: Eindhoven

Job Description

The position

The Sales Order Support position has a coordinating roll for various processes and provides communication to all involved disciplines. This position contributes to the FEI's quarterly bookings & revenue figures and implements the mission of the team 'You sell, we handle" to support sales in the field through administrative activities.

Main Tasks

Specific Responsibilities include:

·         Daily Sales Support to assigned regions on pre-sales (examples: configuration issues; compatibility issues; availability & pricing)

·         Non Standard Request (NSR) handling for all regions via Team Track. Operational support to Sales, Service and Market Division representatives. Interfacing with Commitment Review Boards (CRB). Attending weekly CRB meetings.

·         Sub-owner of processes/procedures described to support NSR handling

·         Operational Support to bookings & revenue issues. Joining weekly logistic meetings with Order Desks to get visibility on unclear orders and take action or define ownership

·         Organization Customer Witnessed Acceptance Test (CWAT). Owner of planning; agenda; invitations and hosting customers and account management visiting factory location. Coordination of transport, lunches, VIP dinners etc. Documenting and monitoring follow-up test protocol. Main deliverable is a signed-off CWAT protocol by customer which means green light to ship tool

·         Events Support. Ownership of various logistics & service scenarios for events. Includes monitoring status CAPEX; inventory control and interfacing with all involved disciplines (Marketing; local organizing committees, Service management. etc.)

·         Back up Support to other Sales Operations team members on order processing and telephone support

·         PO- review and order processing of upgrade orders. Includes data entry and communication to the customer

·         Interfacing with FEI certified. Provide visibility on second hand business and inventory

·         Quotation Support. Management of line items and data to be added to the CRM data base to enable clean quotes by Account Management.

·         CRM 'Help Desk function'. Assist account/sales management with CRM handling. Not IT specific but more functional support. Become super user to train the field and act as information resource for IT/Business Analysts.

Requirements

This position is ideal for persons who like to work within a dynamic and hectic environment with WW networking, including contacts with customers directly. The successful candidate will possess the following combination of education and experience:

·         University Degree plus 1-2 years relevant work experience

·         IT Skills (Microsoft packages, ERP system experience (SAP, PeopleSoft, CRM) highly desired

·         Knowledge of Team Track systems benefits to the execution of the job

·         Purchase Order review competence (terms & conditions)

·         Knowledge of International Trading (Export, local requirements, tender procedures) is required

·         Highly Organized approach to work (coordination- and prioritizing skills, self supportive)

·         Attentive to quotation and order details and accurate in processing of data via the various IT systems. Needs to understand that his/her output is vital to execution of an order and customer satisfaction.

·         Understanding of global and local processes and takes initiatives for process improvements where applicable

Salary Indication:

€2000 - €2200 per month